Frequently Asked Questions

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How to Contact iCapture
If you need to get in contact with iCapture you can do so in the following ways. Call 208-375-0187   contact us via email at support@icapture.com    From the back office click the blue circle with the ? to star...
What is an active device license
When you purchase iCapture, you purchase a Plan for a specific number of device licenses that can be active on your account at any given time. Any device that is listed in Device Management in your iCapture Back Office is considered to be part ...
 How To Use A Bluetooth Keyboard With iCapture
If you would like to use a Bluetooth keyboard with iCapture there are some changes that need to be done on the app and in your questionnaire. Step 1: Change the iCapture  app to use the device keyboard. Note: Changing the app t...